Support

Cost at this class of equipment depends on the configuration, the quantity and the service terms, so a single published figure would misrepresent it. Send us the requirement through the enquiry form or on WhatsApp and you get a written response with a configuration, a lead time and a quote. You can set the currency you want to be quoted in from the header.

We are based in Petaling Jaya, Selangor, and deliver within Malaysia. For anywhere else, ask first and we will tell you what shipping and warranty arrangements are actually workable, but we cannot promise on-site support outside our own market.

"In Stock (Ships Immediate)" means the unit is held locally. "Ships in 3 to 5 Days" means it is not held locally but can be sourced inside that window. "Factory Order (2 to 3 Weeks)" means the manufacturer builds it to order. "Custom Lead Time" means the configuration needs a schedule confirmed on its own. Lead times are confirmed at the point of quotation.

Manufacturer warranty is fulfilled by the manufacturer, and the period is stated on each product specification table. We coordinate the process so you are not managing it yourself. Returns are handled manually at present; an online RMA portal is planned but not yet built.

Yes, within what the manufacturer supports. The options listed on each product page come from the vendor configuration sheet. We do not mix in parts the manufacturer has not validated, because doing so is what voids both the warranty and the support path.

Enquiries received on a working day are answered within one working day. Tell us the workload, the power and cooling you have available, and the timeline you need, because those three decide whether a design is viable. Production-down incidents under a signed service agreement follow the response times in that agreement.